Core values and beliefs – guiding principles Purpose – statement that tells why the organization exists Clear mission – a short declaration of where the organization sees itself in one year, three years, and ten years Strategic plan – clearly defined 3 to 5 initiatives that are essential to delivering a successful mission including financial goals, clearly defined service or product, client to be served, and employee development
Customers, (clients, patients, students, guests) are the key to any organization’s success. Customer is anyone who relies on your work (Edward Deming). This includes internal and external customers. The right customers are scarce.
To attract the right customers and to be successful requires teamwork.
“If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market against any competition, at any time. Teamwork remains the one sustainable competitive advantage that has been largely untapped.” The Five Dysfunctions of a Team, Patrick Lencioni
Find out more about how TLC can help you meet your team goals.
David Carr
dcarr@montreat.edu 828-669-8012, ext. 3539
or
John Rogers jrogers@montreat.edu 828-669-8012, ext. 2761.